Shipping policy

Last Updated: August 19, 2026

Thank you for shopping with Evellora.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.evellora.shop. Please review this policy before placing an order.

Order Processing Time

All orders are processed within 1‑3 business days.

Business Days: Monday – Saturday, excluding German public holidays.

Order Cut‑Off Time: 5:00 PM CEST

Orders placed after 5:00 PM CEST will be processed on the next business day.

During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

Brand: Evellora

Website: www.evellora.shop

Email: hello@evellora.shop

Phone: +49 471 4764646

Fulfilment Address: Markgrafenstraße 12, 90459 Nürnberg, Germany

Hours: Mon–Sat 9AM–6PM CEST, Closed Sundays

Shipping Destination

We currently ship orders within Germany.

Shipping availability may depend on the shipping address, product dimensions and courier service restrictions. We do not ship to PO boxes.

Shipping Methods & Estimated Delivery

Standard shipping: estimated delivery 2‑5 business days after dispatch. Express shipping: estimated delivery 1‑2 business days after dispatch, subject to courier service availability.

Delivery timelines are estimates and cannot be fully guaranteed; delays can occur due to courier disruptions, public holidays or adverse weather conditions.

Shipping Fees

Shipping charges will be clearly displayed at checkout before you complete payment. We may offer free‑shipping promotions subject to minimum‑order value conditions.

Order Tracking

Once your parcel is dispatched, we will send you shipping confirmation email containing tracking number and tracking instructions. You can monitor delivery progress via courier tracking portal.

Failed Delivery & Undeliverable Parcels

If delivery cannot be completed due to customer‑related reasons such as incorrect address, recipient absence or refusal to accept parcel, the goods may be returned back to our fulfilment location. In such scenario, original shipping fees will not be refunded; you may either receive product refund minus return‑to‑sender charges or request re‑delivery at your additional cost. Please ensure you input complete and accurate delivery address at checkout.

Lost or Damaged Parcels

If your parcel is reported lost in transit or arrives externally damaged, please contact our support team promptly with order details. We will collaborate with courier to investigate and arrange appropriate resolution according to situation.