Terms of service

Last Updated: August 19, 2026

Welcome to Evellora.

This website is operated by Evellora. Throughout the site, the terms “we,” “us,” and “our” refer to Evellora. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

These Terms apply to all users of the site, including browsers, customers, and anyone who accesses or uses our services.

If you do not agree to these Terms of Service, you should not use our website or purchase products from us.

Store Information

Evellora is an independently operated online retail store offering women’s fashion through our official website:

Brand: Evellora

Website: www.evellora.shop

Email: hello@evellora.shop

Phone: +49 471 4764646

Fulfilment Address: Markgrafenstraße 12, 90459 Nürnberg, Germany

Hours: Mon–Sat 9AM–6PM CEST, Closed Sundays

Site Usage

You may use this website for lawful personal shopping purposes only. You must not:

  • Reproduce, copy, resell any part of our website content without written permission
  • Use the site for fraudulent activity, malware distribution or disruptive behaviour
  • Attempt to gain unauthorised access to site systems, user accounts or customer data

Product & Pricing Information

We strive to present accurate product photos, descriptions and pricing. However, minor colour differences may occur due to screen display settings. Errors in pricing or product details may occasionally appear on the site. We reserve the right to correct mistakes and cancel orders affected by obvious pricing errors.

All displayed prices include applicable German VAT unless explicitly noted otherwise. Prices are subject to change without prior notice.

Orders & Contract Acceptance

When you place an order, you submit an offer to purchase goods. Your contract is confirmed only once we send you order confirmation email. We retain right to refuse or cancel orders for reasons including suspected fraud, stock shortages, or obvious pricing inaccuracies. If your order is cancelled after payment, a full refund will be issued.

Payment Terms

All goods must be fully paid for at checkout. Ownership of products passes to you once full payment is received.

Shipping & Delivery

Shipping rules are governed by our separate Shipping Policy. Risk of loss or damage to goods transfers to you upon hand‑over to the courier service.

Returns & Refunds

Return rights are governed by our Return and Refund Policy, together with German consumer protection legislation.

Intellectual Property

All text, images, graphics, trademarks on www.evellora.shop remain intellectual property of Evellora. You may not copy, distribute or reuse our brand assets without written authorisation.

Disclaimers

Our website and merchandise are provided “as‑is”. We do not warrant that website will run uninterrupted or error‑free to the maximum extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or other liability that cannot be legally excluded.

Limitation of Liability

To the extent permitted under German law, our total liability arising out of your purchase shall not exceed the total value of your relevant order.

Governing Law

These Terms of Service are governed by the laws of Germany. Consumer statutory rights are unaffected by these contract terms.

Policy Amendments

We may revise these Terms of Service at any time by posting updated text on this page with revised last‑updated date. Your continued website use counts as acceptance of updated terms.

Contact

If you hold questions about these Terms, please reach out via our listed contact channels.